An excellent aftersales service and a 10 year guarantee
How do I know which model to buy?
The appropriate model will depend on every client´s needs and profile. If the client wished to control the unit manually he/she should purchase an ECO R Ultra model. If the client wishes to purchase a digital yet simple to use unit, he/she whould purchase de Elegance model. However, if the client is seeking for the most innovative system that will even allow him to control its system from anywhere in the world, he/she should purchase Xana Plus units.
How do I know what size to buy the heaters?
Depending on the volume that needs to be heated up, the climate, the construction materials, the orientation of the building and many other factors, the unit to purchase will vary from 3 to 13 fin heaters. To calculate the units needed, use the calculator available on “Commercial Support or feel free to contact or Technical Support Team at Farho. As a reference, in Spanish homes, the squared meters that each unit warms up are the following:
|Elementos||Potencia||m2 (altura 2,5 m)|
In any case, we do suggest to contact us on firstname.lastname@example.org shall you require any asssitance
What does the guarantee cover?
Farho´s guarantee covers manufacturing flaws on the aluminum body (noises or oil leaks) during 20 years in Spain, 10 in other European countries and during 5 years in the rest of the world. The guarantee will also cover visible flaws on the body of the unit if the units are returned immediately in the original boxes. Flaws due to mishandling and/or unappropriated usage of the units are excluded from the guarantee. During the first two years, all costs (hand labour, carrier costs and spare pieces) are taken care by Farho. From the second year until the end of the guarantee, Farho will cover the expenses of hand labor and repaired pieces but the carrier costs will be charged to the client.
The electronics on the units have all a 2 year guarantee no matter the country in which they are bought. After the second year, electronics may be fixed and replaced by Farho but the costs implied will be charged to the client.
I have a CDE/CD model and it doesn´t warm up. What do I do?
These models are no longer sold by Farho but that doesn´t mean that Farho doesn´t facilitate the corresponding technical service. In these cases, the client may send the end panels to Farho facilities so the Technical Support Team can fix them. However, in order to thank our client´s loyalty, Farho offers the possibility to upgrade these units and convert them into XPs. If you are in this situation, we recommend you contact directly our Technical Support Team by dialing Tel. 0330 223 4550 or by email to email@example.com
I have an Alejandría AN model that does not work
Issues with Alejandría models are very infrequent. However, if the unit is plugged and not producing heat, do contact our Technical Support Team by dialing Tel. 0330 223 4550 or by email to firstname.lastname@example.org.
I have a unit that has an oil leak
Oil leaks are very infrequent. Our manufacturing line runs different testing controls during the manufacturing process that must fulfill specific quality standards. However, there is a very small probability for this issue to appear. If this happens, contact immediately our Technical Support Team by dialing Tel. 0330 223 4550 or by email to email@example.com so they can coordinate the collection and substitution of the faulty unit for a new one.
IMPORTANT: Oil leaks are covered during 20 years in Spain, 10 years in other European countries and during 5 years in the rest of the world. Farho will not cover leaks that are due to bumps or other types of mishandling.
I have and XP or XP-LST model that does not work
Before stating that the unit has an electric flaw, please confirm the following:
- Make sure that there is not a program activated that implies that the unit does not have to be working at that given time.
- If the unit is not programmed, make sure that the power of the unit hasn´t been touched. You can confirm this by pressing MENÚ -> CONFIGURATION –> POWER. Unless there is an MI Farho installed on the heating system, it is important that no numbers show when checking the power.
If none of the above work, please contact our Technical Support Team by dialing Tel. 0330 223 4550 or by email to firstname.lastname@example.org. Do recall that if the unit has less than two years, all costs will be covered by Farho if the purchase ticket is presented. However, if the unit has more than two years, Farho will repair the unit but the costs must be covered by the client.
The heater is making noise
The reason for this to happen is because the resistor needs to be adjusted. This doesn’t mean that the heater is going to be less efficient or that it is not going to work properly. However, since the noise can be annoying, we recommend that you contact our Technical Support Team by dialing Tel. 0330 223 4550 or by email to email@example.com in order to coordinate the collection of the unit.
The unit doesn´t show the correct temperature
If it is an Elengance TDE model, we must check that the probe´s configuration hasn´t been changed. If it has, you must press button “+” until it reaches the maximum temperature. Once this maximum temperature is reached, keep the “+” button pressed until the room temperature can be changed to the correct temperature. If the probe´s configuration wasn´t changed, contact our Technical Support Team by dialing Tel. 0330 223 4550 or by email to firstname.lastname@example.org in order to coordinate the collection of the unit.
IF the unit is an XP, contact directly with our Technical Support Team.
I have an XP or an XP-LST and the buttons on the display do not work
These models have a specific blocking feature that avoids units being manipulated by unauthorized people or children.
To block and unblock the display, you must press during approximately 4 seconds the “MENÚ-CANCEL” button.